Shipping & Delivery
Shipping & Delivery
Fast & Reliable Shipping
At Serephine, we aim to get your new favorites to you as quickly and smoothly as possible.
Order Processing
Processing Time: All orders ship within 1–2 business days.
You’ll receive a confirmation email once your package is on its way.
Delivery Estimates
| Region | Typical Transit Time |
|---|---|
| United States | 5–9 business days |
| United Kingdom | 4–7 business days |
| Canada | 8–10 business days |
| Australia | 4–7 business days |
| New Zealand | 6–10 business days |
| Netherlands | 6–9 business days |
| Belgium | 8–12 business days |
| France | 4–7 business days |
| Germany | 5–8 business days |
| Italy | 5–8 business days |
| Spain | 5–8 business days |
| Rest of Europe | 5–8 business days |
| Rest of the World | 6–12 business days |
Please Note:
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U.S. orders may sometimes take 10–15 business days due to recent customs updates.
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Occasional delays beyond these windows can occur due to customs inspections, weather events, or seasonal surges.
Shipping Address Accuracy
Your Responsibility: Please verify your shipping address at checkout.
Once your order status shows “In Transit,” we cannot update the address.
Delivery Issues & Return-to-Sender Packages
If a package is returned to us due to an incomplete, incorrect, or unclaimed address:
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Reshipment Option: You may pay a new shipping fee to resend your order.
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Refund Option: Request a refund (excluding the original shipping fee).
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If you used a “free shipping” promotion, we will deduct the actual shipping cost incurred before issuing your refund.
30-Day Easy Returns
Changed your mind? No problem. You have 30 days from delivery to return any item in its original, unused condition.
Learn more in our Return & Refund Policy.
Thank you for choosing Serephine — we appreciate your trust and can’t wait for you to shine!